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Eõ Inn

8 months ago

Our boutique hotel requires the talents and skills of an experienced Front Desk Agent Manager. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our guests to feel as though they can get anything they might want or need at the drop of the hat, so as the Front Desk Agent, it would be your job to provide that. Since we run a small operation with only 21 rooms, we’re uniquely positioned to give our guests personalized attention without any of the red tape found at the larger establishments.

Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs

Make reservations or appointments for guests who want to avail themselves of local entertainment or services

Answer guest calls and record details of each conversation for future follow-up

Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues

Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them

Report any accidents or injuries to senior management staff immediately

High school diploma/GED required

2+ years’ front desk experience in the hospitality industry preferred

1+ years’ customer service experience required

Excellent written and verbal communication skills ... See MoreSee Less